InspectScribe ("we," "us," or "our") provides a mobile application and cloud services that help home inspectors create inspection reports using voice recordings, photographs, and AI-assisted drafting. This Privacy Policy describes how we collect, use, store, and share your information when you use our application and services (the "Service").
Plain language summary: We collect what we need to make the Service work. Your inspection data belongs to you. We don't sell your data to third parties.
1. Information We Collect
Account Information
When you create an account, we collect your email address and password (stored as a cryptographic hash). If you are part of an organization, we also store your organization membership and role.
Inspection Data
The core data you create while using the Service includes:
- Voice recordings — audio files recorded during inspections, used to generate transcriptions and report findings
- Photographs — images captured during inspections, which may include property exteriors, interiors, and building systems
- Inspection reports — findings, notes, severity ratings, and other content you create or edit within the Service
- Job metadata — property addresses, inspection types, job status, and timestamps
Device and Usage Data
We collect standard technical data including device type, operating system version, app version, crash reports, and basic usage analytics (screens viewed, features used). We do not track your location unless you explicitly enable location tagging for a job.
Data Stored on Your Device
InspectScribe is designed to work offline. Inspection data (voice recordings, photos, draft reports) is stored locally on your device using an on-device database. This data syncs to our cloud servers when a network connection is available.
2. How We Use Your Information
We use your information to:
- Provide the Service — process voice recordings into transcriptions, generate AI-assisted report drafts, store and sync your inspection data, and produce PDF reports
- Improve the Service — analyze aggregate, de-identified usage patterns to improve features and fix bugs
- Communicate with you — send account-related emails (password resets, billing, critical service updates)
- Ensure security — detect abuse, enforce rate limits, and protect against unauthorized access
What we don't do: We do not sell, rent, or trade your personal information or inspection data to third parties for advertising or marketing purposes.
3. AI-Generated Content
InspectScribe uses artificial intelligence to assist with report drafting. Specifically:
- Voice transcription — your audio recordings are processed by third-party speech-to-text services to generate text transcripts
- Report drafting — transcripts and photo metadata are processed by AI models to generate structured report findings (titles, descriptions, recommendations, severity levels)
- Photo matching — AI may be used to associate photographs with relevant findings
All AI-generated content is clearly labeled as a "Draft" within the application. No AI-generated content is finalized or shared externally until you explicitly review and approve it. We do not use your inspection data to train AI models.
4. Third-Party Services
We use the following categories of third-party service providers to operate the Service:
- Cloud infrastructure — database hosting, file storage, and authentication (Supabase / AWS)
- Speech-to-text processing — voice recordings are sent to third-party transcription services for processing
- AI processing — text data is sent to AI model providers for report draft generation
- Payment processing — billing information is handled by our payment processor and is never stored on our servers
These providers are bound by their own privacy policies and data processing agreements. We select providers that maintain appropriate security standards and do not use your data for purposes beyond providing their service to us.
5. Data Storage and Security
Local Storage
Inspection data is stored locally on your device in an encrypted database. This data persists even when offline and syncs to our cloud servers when connectivity is restored.
Cloud Storage
Synced data is stored in secure cloud infrastructure with encryption at rest and in transit. Files (photos, audio, PDFs) are stored in access-controlled storage buckets scoped to your organization.
Security Measures
We implement industry-standard security measures including encrypted connections (TLS), hashed passwords, row-level security policies on all database tables, JWT-based authentication with short-lived tokens, and rate limiting on API endpoints.
No system is perfectly secure. If you discover a security vulnerability, please contact us at [email protected].
6. Data Retention
We retain your inspection data for as long as your account is active. If you delete a job within the app, associated data (recordings, photos, reports) is queued for deletion from our servers. Account deletion requests can be made by contacting [email protected], after which we will delete your data within 30 days, except where retention is required by law.
De-identified, aggregate usage data (not linked to you or your inspections) may be retained indefinitely for analytics purposes.
7. Sharing and Disclosure
We do not share your personal information or inspection data except in the following circumstances:
- At your direction — when you share a report via the Service's sharing features, the recipient can view the report data you choose to share
- Service providers — with third-party providers who process data on our behalf (see Section 4), under appropriate agreements
- Legal requirements — if required by law, subpoena, or court order, or to protect our rights, safety, or property
- Business transfers — in connection with a merger, acquisition, or sale of assets, with notice to you
8. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data
- Export your data in a portable format
- Withdraw consent where processing is based on consent
- Object to certain processing activities
To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.
9. Children's Privacy
InspectScribe is a professional tool designed for licensed home inspectors. We do not knowingly collect information from children under 16. If you believe a child has provided us with personal information, please contact us and we will delete it.
10. Changes to This Policy
We may update this Privacy Policy from time to time. If we make material changes, we will notify you by email or through a notice in the application. The "Effective date" at the top of this page indicates when the policy was last revised.
11. Contact Us
If you have questions about this Privacy Policy or our data practices, contact us at:
InspectScribe
Email: [email protected]